RETURNS AND REFUND POLICY
DR COMMERCIAL DEVELOPMENTS LTD
Company Number: 16966735
Effective Date: 10 January 2026
Thank you for shopping with DR COMMERCIAL DEVELOPMENTS LTD. We want you to be satisfied with your purchase. This Returns and Refund Policy explains your rights and our procedures regarding returns, refunds, exchanges, and damaged items.
1. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: drcommercial@protonmail.com
Website: www.drcommercialstore.com
Address: 46 High Road, Leavesden, Watford, England, WD25 7AQ
2. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, customers purchasing goods online generally have the right to cancel their order within 14 days of receiving the goods without giving a reason.
To exercise this right, you must notify us in writing by email before the cancellation period expires.
After notifying us, you must return the goods within 14 days.
3. Return Eligibility
To qualify for a refund, returned items must:
- Be unused and in resalable condition;
- Be returned with original packaging where possible;
- Include all accessories, manuals, and components supplied;
- Not show signs of damage caused by misuse, neglect, or improper handling.
We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functionality.
4. Non-Returnable Items
The following items cannot be returned unless faulty:
- Custom-made or personalised products;
- Perishable goods;
- Sealed products that are unsuitable for return for health or hygiene reasons once opened;
- Gift cards;
- Digital products or downloadable content once accessed or downloaded.
5. Faulty, Damaged, or Incorrect Items
If you receive:
- A faulty item;
- A damaged item;
- An incorrect item;
please contact us within 48 hours of delivery and provide:
- Your order number;
- A description of the issue;
- Photographs showing the problem where applicable.
Where the item is confirmed as faulty, damaged, or incorrect, we will offer one of the following remedies:
- Replacement;
- Repair (where appropriate);
- Full refund.
We will cover reasonable return shipping costs for faulty, damaged, or incorrect items.
6. How to Return an Item
To request a return:
- Email drcommercial@protonmail.com with your order details.
- Wait for return instructions.
- Package the item securely.
- Return the item to the address provided.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
7. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 14 days of:
- Receiving the returned goods; or
- Receiving evidence that the goods have been returned, whichever occurs first.
Refund processing times may vary depending on your payment provider.
8. Return Shipping Costs
Customer Change of Mind Returns
Customers are responsible for return shipping costs when exercising their right to cancel or returning unwanted items.
Faulty or Incorrect Items
We will reimburse reasonable return shipping costs where goods are faulty, damaged, or supplied incorrectly.
9. Exchanges
We may offer exchanges subject to product availability.
If you require a different item, colour, or size, please contact us before returning your order.
10. Consumer Rights
Nothing in this policy affects your statutory rights under:
- The Consumer Rights Act 2015;
- The Consumer Contracts Regulations 2013;
- Any other applicable UK consumer protection legislation.
11. Policy Updates
We reserve the right to amend this Returns and Refund Policy at any time. Any updates will be published on our website with a revised effective date.
Contact Us
DR COMMERCIAL DEVELOPMENTS LTD
46 High Road, Leavesden, Watford, England, WD25 7AQ
Email: drcommercial@protonmail.com
Website: www.drcommercialstore.com.